Privacy
Definitions
Personal Information is information or an opinion (including information
or an opinion on a database) whether true or not, and whether recorded in a
material form or not, about an individual whose identity is apparent, or can be
reasonably ascertained from the information or opinion. Confidential Information
means any non-public information pertaining to a company’s business.
Confidential information includes information disclosed by you, and
information developed and learned during the course of or as a result of your
relationship with Your Web Solutions.
Business information includes information disclosed by you or your business, and
information developed and learned during the course of or as a result of your
relationship with Your Web Solutions via the database application.
Reasons For Collecting Information
Information on yourwebsolutions.com.au ("the Site") is collected as needed to
conduct business with you. We will only collect information by lawful and fair
means.
Your Web Solutions ("YWS") will only use this information to:
- Provide a better service to you, the customer
- Operate our business as it pertains to you
- Fulfil legal and regulatory obligations
Aggregated data that contains no information specific to a particular person or
business may be shared with our business partners, for example, aggregated
statistical trends in a particular industry sector.
Additionally, this site makes use of
Google Analytics to
analyse traffic flow and gather information for marketing purposes. Google
Analytics collects data via the usage of cookies. The data stored this way is
out of our control and subject to their own
privacy policy
How We Use Your Information
YWS uses the information you supply in many ways necessary for us to do business
together: product promotion, order fulfilment, product registration, customer
service and for access to YWS websites.
Product Promotion
YWS needs to be able to contact you about product upgrades and new product
releases and to inform you of new services relevant to your business, including
special offers. You may, however, notify us at any time that you do not want to
receive any marketing communications from YWS.
Order Fulfilment
When ordering products and services, you must provide contact information such as
name and delivery address and financial information. YWS uses this information
to fulfil your order and bill you. If we have trouble processing an order, this
contact information is also used to get in touch with you to resolve the
problem.
Product Registration
YWS asks you to register each product or service you purchase with relevant
personal and business details. Registration ensures that only you - and no
unauthorised persons - potentially confidential information that pertains to you
or your business.
Customer Service
Registration links your YWS product and plan to your contact details. This allows
our customer service representatives to provide you with quality advice relevant
to your particular situation when you contact YWS Customer Service. If
documentation needs to be emailed or posted to you, the consultant has all the
information needed to ensure fast service.
YWS Website Access
YWS has two websites, this and the website the database application ("the
application") is stored on. Upon successful registration you will be provided
with a user login to the application using the data we collected both from the
Site and via correspondence. This is to ensure a seamless transition and setup.
Our sites may contain links to 3rd party websites. Whilst YWS takes a reasonable
effort to ensure that your information will be safe with these 3rd parties, we
cannot guarantee your data on these sites.
Is Business Information Treated Differently?
Yes! Business information (information that is input or uploaded into the application database) will remain confidential between you and your business and YWS.
Business information will not be shared with any other 3rd parties without your express permission.
Is My Data Secure?
Data entered on the Site is processed on location and then sent via email to the
appropriate YWS team. Whilst we take precautions to ensure the code is sound, we
cannot guarantee the email protocol.
Where Is The Data Stored?
Until such time as you register, the data is not stored on the Web. The data is
stored and collated locally at YWS on the Gold Coast, Australia.
Accountability And Legislative Compliance
All staff at YWS are aware of the private and confidential nature of the
information submitted through forms on the Site and the ensuing correspondence.
As such they are fully trained in and aware of our privacy policy and how it
pertains to your information.
If, for any reason, YWS has to contract work to a 3rd party they will be required
to sign a confidentiality agreement before they are given access to any data.
Accessing My Information
If at any time you wish to have access to your information you may make a request
to our privacy office. They will then collate all the information we have stored
and send it to you via a preferred method. This process should take 5-10
working days.
Anonymity
Due to the nature of YWS and the ensuing correspondence it is unfeasible to
conduct business in an anonymous nature. Until such time as the user initiates
contact, they will remain anonymous however.
Trans Border Data Flows
Due to the nature of the web all data leaves Australia and circulates
internationally. YWS has taken every opportunity to reduce this outside traffic
by hosting YWS and the database inside Australia.
In cases where information must be shared with international parties your data
will be handled in accordance with the Australian Privacy policy.
Compliance
YWS complies under the following Australian Privacy acts:
For more information on what it means for you there is a "plain English" version
available on
www.privacy.gov.au, or their 3 page
pamphlet
Correction Of Problems
If you believe YWS, the Site or a YWS employee have not adhered to this policy or
have any questions pertaining to it please notify us immediately and we will
endeavour to respond in a timely manner.
Updating This Privacy Statement
YWS reserves the right to modify this statement at any time to comply with local
and international legislation. The current privacy statement will always be
available on the Site or by request to our privacy department.
Privacy Contacts
If you need to contact us with regards to privacy concerns please contact our
Privacy Officer by any of the means below:
E: |
|
A: |
Your Web Solutions
Attn: Privacy Officer
P.O. Box 4806
Robina Town Centre
QLD, 4230 |
v12.0817