Privacy

Definitions

Personal Information is information or an opinion (including information or an opinion on a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can be reasonably ascertained from the information or opinion. Confidential Information means any non-public information pertaining to a company’s business.

Confidential information includes information disclosed by you, and information developed and learned during the course of or as a result of your relationship with Your Web Solutions.

Business information includes information disclosed by you or your business, and information developed and learned during the course of or as a result of your relationship with Your Web Solutions via the database application.

Reasons For Collecting Information

Information on yourwebsolutions.com.au ("the Site") is collected as needed to conduct business with you. We will only collect information by lawful and fair means.

Your Web Solutions ("YWS") will only use this information to:

  • Provide a better service to you, the customer
  • Operate our business as it pertains to you
  • Fulfil legal and regulatory obligations

Aggregated data that contains no information specific to a particular person or business may be shared with our business partners, for example, aggregated statistical trends in a particular industry sector.

Additionally, this site makes use of Google Analytics to analyse traffic flow and gather information for marketing purposes. Google Analytics collects data via the usage of cookies. The data stored this way is out of our control and subject to their own privacy policy

How We Use Your Information

YWS uses the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment, product registration, customer service and for access to YWS websites.

Product Promotion

YWS needs to be able to contact you about product upgrades and new product releases and to inform you of new services relevant to your business, including special offers. You may, however, notify us at any time that you do not want to receive any marketing communications from YWS.

Order Fulfilment

When ordering products and services, you must provide contact information such as name and delivery address and financial information. YWS uses this information to fulfil your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.

Product Registration

YWS asks you to register each product or service you purchase with relevant personal and business details. Registration ensures that only you - and no unauthorised persons - potentially confidential information that pertains to you or your business.

Customer Service

Registration links your YWS product and plan to your contact details. This allows our customer service representatives to provide you with quality advice relevant to your particular situation when you contact YWS Customer Service. If documentation needs to be emailed or posted to you, the consultant has all the information needed to ensure fast service.

YWS Website Access

YWS has two websites, this and the website the database application ("the application") is stored on. Upon successful registration you will be provided with a user login to the application using the data we collected both from the Site and via correspondence. This is to ensure a seamless transition and setup.

Our sites may contain links to 3rd party websites. Whilst YWS takes a reasonable effort to ensure that your information will be safe with these 3rd parties, we cannot guarantee your data on these sites.

Is Business Information Treated Differently?

Yes! Business information (information that is input or uploaded into the application database) will remain confidential between you and your business and YWS.
Business information will not be shared with any other 3rd parties without your express permission.

Is My Data Secure?

Data entered on the Site is processed on location and then sent via email to the appropriate YWS team. Whilst we take precautions to ensure the code is sound, we cannot guarantee the email protocol.

Where Is The Data Stored?

Until such time as you register, the data is not stored on the Web. The data is stored and collated locally at YWS on the Gold Coast, Australia.

Accountability And Legislative Compliance

All staff at YWS are aware of the private and confidential nature of the information submitted through forms on the Site and the ensuing correspondence. As such they are fully trained in and aware of our privacy policy and how it pertains to your information.

If, for any reason, YWS has to contract work to a 3rd party they will be required to sign a confidentiality agreement before they are given access to any data.

Accessing My Information

If at any time you wish to have access to your information you may make a request to our privacy office. They will then collate all the information we have stored and send it to you via a preferred method. This process should take 5-10 working days.

Anonymity

Due to the nature of YWS and the ensuing correspondence it is unfeasible to conduct business in an anonymous nature. Until such time as the user initiates contact, they will remain anonymous however.

Trans Border Data Flows

Due to the nature of the web all data leaves Australia and circulates internationally. YWS has taken every opportunity to reduce this outside traffic by hosting YWS and the database inside Australia.

In cases where information must be shared with international parties your data will be handled in accordance with the Australian Privacy policy.

Compliance

YWS complies under the following Australian Privacy acts:

For more information on what it means for you there is a "plain English" version available on www.privacy.gov.au, or their 3 page pamphlet

Correction Of Problems

If you believe YWS, the Site or a YWS employee have not adhered to this policy or have any questions pertaining to it please notify us immediately and we will endeavour to respond in a timely manner.

Updating This Privacy Statement

YWS reserves the right to modify this statement at any time to comply with local and international legislation. The current privacy statement will always be available on the Site or by request to our privacy department.

Privacy Contacts

If you need to contact us with regards to privacy concerns please contact our Privacy Officer by any of the means below:

E:
A: Your Web Solutions
Attn: Privacy Officer
P.O. Box 4806
Robina Town Centre
QLD, 4230

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